Does a toxic organization (as seen in either leadership, culture, workforce, or patients) threaten the healthcare system's ability to deliver quality healthcare? What tools are now in your kitbaag to change 'toxicity' in the organization?
A toxic environment will definitely impacted the quality of care in an organization. From the most direct standpoint, a patient who seeks care in an organization such as this will most likely detect it immeidately, almost from the onset. Maybe even as early as checking in for their first appt or at the ER. Maybe even beforehand, when scheduling the appt. Hospitals need bring the hospitality back to hospitals, and customer service and patient-centered care should influence every aspect of the care delivery process. From an organizational or employee standpoint, toxicity will definitely disrupt job engagement and job satisfaction. With a loss of job engagement, an organization loses the passion of the employees, and without passion, you lose innovation, efficiency, quality - and perhaps safety. And if there is a systemic loss of job satisfaction, there will be a lack of employees. Employees who are not satisfied with the basic elements of their job will leave -- turnover goes up, churn, a lack of efficiency and continuity of care results, and there is a new learning curve. The organization would essentially become the opposite of a magnet hospital. There are studies that shows the retention level of nurses is a strong indicator of quality in the hospital. Given that rationale, one can make the argument that a hospital that has the opposite scenario would most likely be one of questionable quality.
A toxic environment will definitely impacted the quality of care in an organization. From the most direct standpoint, a patient who seeks care in an organization such as this will most likely detect it immeidately, almost from the onset. Maybe even as early as checking in for their first appt or at the ER. Maybe even beforehand, when scheduling the appt. Hospitals need bring the hospitality back to hospitals, and customer service and patient-centered care should influence every aspect of the care delivery process. From an organizational or employee standpoint, toxicity will definitely disrupt job engagement and job satisfaction. With a loss of job engagement, an organization loses the passion of the employees, and without passion, you lose innovation, efficiency, quality - and perhaps safety. And if there is a systemic loss of job satisfaction, there will be a lack of employees. Employees who are not satisfied with the basic elements of their job will leave -- turnover goes up, churn, a lack of efficiency and continuity of care results, and there is a new learning curve. The organization would essentially become the opposite of a magnet hospital. There are studies that shows the retention level of nurses is a strong indicator of quality in the hospital. Given that rationale, one can make the argument that a hospital that has the opposite scenario would most likely be one of questionable quality.
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